Trinity Home | News & Events | Academics | Admissions & Financial Aid | Campus Life | Services & Resources

Chapter 5 - Management in Industry and Health Care
Flynn - Summary of Crossing the Quality Chasm: A New System for the 21st Century
Chapter 6 - Techniques to Foster Effective Working Relationships

Articles for Presentations
Greenwald - Specialty Versus Community Hospitals: Referrals, Quality, and Community
     Benefits
Laws - The Emergence of Retail-Based Clinics in the United States: Early Observations
Griffith - Finding the Frontier of Hospital Management
Kaissi - Strategic Planning Processes and Hospital Financial Performance
Cunningham - Caught in the Competitive Crossfire: Safety-Net Providers Balance Margin
     and Mission in a Profit-Driven Health Care Market
Jha - Measuring Efficiency: The Association of Hospital Costs and Quality of Care
Damberg - Taking Stock of Pay-for-Performance: A Candid Assessment from the Front Lines
Webster - Organizational Resiliency: How Top-Performing Hospitals Respond to Setbacks in
     Improving Quality of Cardiac Care
Parchman - Are Elements of the Chronic Care Model Associated with Cardiovascular Risk
     Factor Control in Type 2 Diabetes?
Jiang - Board Oversight of Quality: Any Differences in Process of Care and Mortality?
Coffman - The Impact of Hospitalists on the Cost and Quality of Inpatient Care in the United
     States: A Research Synthesis
Swiggart - A Plan for Identification, Treatment, and Remediation of Disruptive Behaviors in
     Physicians
Jones - Chief Nursing Officer Retention and Turnover: A Crisis Brewing? Results of a
     National Survey

Articles for Jigsaw
Garbutt - Lost Opportunities: How Physicians Communicate About Medical Errors
Helmreich - On Error Management: Lessons from Aviation
Menachemi - Hospital Adoption of Information Technologies and Improved Patient Safety: A
     Study of 98 Hospitals in Florida
Revere - Integrating Six Sigma with Total Quality Management: A Case Example for
     Measuring Medication Errors
Rogers - The Working Hours of Hospital Staff Nurses And Patient Safety

Case Studies
The Valley Hospital (Silow-Carroll)
Case 17 - The ER that Became the Emergency (Simendinger)
A Personal Memorandum on Hospital Experience (Cohen)
Baylor Health Care System (Emswiler)
King/Drew Hospital in Los Angeles, Parts 1, 2, 3, 4, and 5 (Weber)
Whose Hospital? (Kovner)