FREQUENTLY ASKED QUESTIONS

Financial aid listed in this section will be posted to your account only upon completion of processing by the lender and/or scholarship agency. Loans and outside (non-Trinity) scholarships will be credited to your account once the Office of Financial Aid has receipt of the funds.

In general, the loans listed in this section will be approved by the lender, but the possibility exists that your loan may be denied. Denial of the loan will be communicated to you by the lender or by the Office of Financial Aid. If a loan is denied, it is your responsibility to take immediate action to apply for other aid, if possible, and/or pay the balance on the account.

Most loans are disbursed by Electronic Funds Transmission (EFT), but some will require the borrower’s endorsement on a paper check. If endorsement of the check is required, the Office of Student Accounts will contact you, usually by your Trinity e-mail..

The Perkins and/or Walton Loan Promissory Note may still need to be electronically signed before the proceeds may be applied to your account. (www.ecsi.net) Contact the Office of Student Accounts (210-999-7330) for information.

Some outside scholarships listed in this section require proof of attendance and/or other information; therefore, it is your responsibility to make sure that the applicable scholarship agency has everything required to disburse payment. If the applicable scholarship agency has already made payment directly to you, it is imperative that you inform the Office of Financial Aid that you have already received the scholarship payment.

Billing statements are posted online at https://payonline.trinity.edu/tsa/web/login.jsp. Fall semester statements are posted in July. Spring semester statements are posted at the beginning of December. Summer semester statements are posted the first week of May. Monthly statements are sent at the beginning of each month with the payment due upon receipt of bill. Invoice and statement notification are sent via each students Trinity email account. Students have the option to register their parents or third parties as Authorized Payers on their account so that they can go online, view the students bills, and get e-mail notifications when new bills are ready to be viewed. Please click on the link above to authorize your user.

Call (210) 999-7391 or 1-888-TRINITY to inquire about your account or to receive a copy of your billing statement, or stop by the Office of Student Accounts in Northrup Hall, Room 142, between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday.

The Office of Student Accounts does not initiate address changes. If you have not already completed the "ADDRESS CHANGE FORM" through the Office of the Registrar, click on this link to download their form (www.trinity.edu/departments/registrar/FORMS/ADDCHANG.pdf). Please turn in this form to the Office of the Registrar in Northrup Hall, room 140. Change of address must be in writing.

We can send your billing statement to an alternate address if you authorize any and all users. To authorize parents or other users, students should login to Trinity's E-Bill/E-Pay system at https://payonline.trinity.edu/tsa/web/login.jsp with the same user name and password used for Tiger's Lair access. You may also access it from the Student Accounts Web page at www.trinity.edu/departments/buso and then click on "Link to Pay-On-Line". On the E-Bill/E-Pay welcome page, click the Authorized Users tab, and then click "Add an Authorized User" at the bottom of the screen. Enter the e-mail address of the person you wish to authorize, make your Options selections, and then click "Add User" at the bottom. The next screen will display information about giving access to your student account. If you agree to the terms, enter the last four digits of your Trinity ID number and click "I Agree". The following screen will reflect your newly authorized user and allow you to add additional ones. Your authorized user(s) will receive an e-mail message telling them that you have completed this process.

If you have a grant or scholarship from an outside source, it will not appear on your statement unless you have submitted a letter from the source to the Office of Financial Aid. If the funds will be paid directly to you and not to Trinity University, then it is your responsibility to be sure you receive the funds in time to pay your tuition bill.

The student activity fee is used to support the activities of the Student Finance Board, subsidize intramural athletic activities and the operation of two swimming pools, and support the Association of Student Representatives, which is the student governance. The Student Finance Board consists of students, faculty and administration that is responsible for distributing its share of the student activity fee in an equitable manner to organizations and/or programs that provide services to the student body. Some of the organizations that receive student activity fee allocations are The Trinitonian (the university newspaper), Mirage (the university yearbook), the Trinity Activities Council, and the Trinity University Volunteer Action Council.

Three mandatory services are available to students residing on campus. These are telephone service, cable service, and computer data connection. For more information, contact the Office of Residential Life at (210) 999-7219.

All students who live in the Residence Halls must select one of the three meal plans at the start of each semester, These are the Light Meal Plan (equates to an estimated $12.86 per day, based on the number of operating days in the semester), the Average Meal Plan (equates to an estimated $14.24 per day, based on the number of operating days in the semester), and the Hearty Meal Plan (equates to an estimated $16.48 per day, based on the number of operating days in the semester). Meal plans do not carry over from one semester to the next, and they are non-refundable. These meal plans can be changed only during the Fall or Spring Add/Drop period.

Besides tuition, room and the meal plan, an optional charge for the Tuition Refund Plan will appear on the fall billing statement. The required tuition deposit and the room deposit if any, will be deducted on the fall billing statement. Financial aid awards and any previous balances or credits will appear on your billing statement. On the fall billing statement you will have the opportunity to purchase a parking permit, the Mirage yearbook, and a subscription to have the Trinitonian newspaper mailed to your home (the Trinitonian is available on campus at no charge, and the subscription is for the cost of mailing). Trinitonians are mailed bulk rate and delivery may be slow. If you would like the paper mailed first class, please contact cpbusiness@trinity.edu or 210-999-8556. Charges for telephone service, cable television, and computer data connection will appear on your bill each semester. A student may purchase Tiger Bucks on the semester billing statement. You have the option of prepaying into a debit account (Tiger Bucks) for the Trinity University Bookstore and other on campus services.

Trinity has converted to E-Billing/E-Pay. It is the preferred method for accessing you bill, selecting semester options, and making your payment. Please go to https://payonline.trinity.edu/tsa/web/login.jsp to authorize users (parents, third party payers) to view your bill (paper bills are no longer mailed) and to make a payment (electronic check-FREE or credit card - MC, DISC, or AMEX). Credit card payments are subject to a non-refundable convenience fee of 2.75% based upon the dollar amount being charged with a $3 minimum. When paying online, complete the billing worksheet, e-sign, and make the payment. Payments made online 24/7, will post to the student account immediately. Completion of the online worksheet equates to returning your completed bill to Student Accounts. By doing this, Student Accounts knows that you will be in attendance for the semester, and if you fail to do this, your registration may be cancelled.

When making an electronic check payment (E-check), please DO NOT USE these following methods of payment listed below:

To authorize parents or other users, students should login to Trinity's E-Bill/E-Pay system at https://payonline.trinity.edu/tsa/web/login.jsp with the same user name and password used for Tiger's Lair access. You may also access it from the Student Accounts Web page at www.trinity.edu/departments/buso and then click on "Link to Pay-On-Line". On the E-Bill/E-Pay welcome page, click the Authorized Users tab, and then click "Add an Authorized User" at the bottom of the screen. Enter the email address of the person you wish to authorize, make your Options selections, and then click "Add User" at the bottom. The next screen will display information about giving access to your student account. If you agree to the terms, enter the last four digits of your Trinity ID number and click "I Agree". The following screen will reflect your newly authorized user and allow you to add additional ones. Your authorized user(s) will receive an e-mail message telling them that you have completed this process.

Trinity University accepts payment by cash, check, or money order. Payment must be made in U. S. dollars drawn on a U. S. bank. You may make payment in person at the Office of Student Accounts in Northrup Hall, Room 142. Your university ID number will appear on your E-Billing statement. To ensure that your payment is posted properly, please write this ID number on your check or money order if you use either of these methods of payment. Please do not send cash by mail.

Trinity University/Student Accounts
One Trinity Place
San Antonio, TX 78212-7200

If you wish to pay by wire, please contact the Office of Student Accounts at (210) 999-7396, (210) 999-7391, Fax (210) 999-8094, or email student.accounts@trinity.edu for wire transfer information. If you pay by wire, do not forget to go online and complete your billing worksheet and e-sign

If you decide not to return to Trinity University, then you must notify the Office of the Registrar at (210) 999-7201 prior to the first day of class.

When do I have to pay my tuition bill? Can I get an extension on the due date?

The due date is printed on the billing statement. Generally the due date is ten to twenty days before classes begin. Extension of the billing date is normally not granted. If there is a problem regarding your payment, please contact the Office of Student Accounts at (210) 999-7391 or (210) 999-7396 prior to the due date. If you do not make payment on the due date shown on the billing statement, your registration may be cancelled, and a $100.00 late fee may be assessed. Students enrolling after the official University due date must pay at the time of enrollment.

Trinity University offers three payment options to accommodate everyone's budget. The first option is to remit payment each semester by the payment deadline. The second option is to use the Sallie Mae Tuition Pay Interest-Free Monthly Payment Plan for tuition, fees, room and board. The third option is to pay online at https://payonline.trinity.edu/tsa/web/login.jsp

Credit card payments are only accepted online and will be processed through PayPath by TouchNet. To make payment by credit card you may use Master Card, Discover Card, and American Express. If you choose this option, a non-refundable convenience fee of 2.75% ($3 minimum) will be added for each transaction. This convenience fee of 2.75% is subject to change without notice. Please have your credit card information available. Credit Card refunds will be credited back to your credit card.

Yes. Trinity University is pleased to offer you the Sallie Mae Tuition Pay Interest-Free Monthly Payment Plan as a convenient, affordable payment alternative for the Fall and Spring semesters. We've found it to be increasingly popular among families who are trying to reduce their debt load and lower their overall education costs. The cost of the plan is an annual charge of $55 if paid after July 11th $100. The plan includes Tuition Protection Coverage at no additional cost. In the event of the death of the person who pays the monthly payments, Sallie Mae Tuition Pay Plan will make the remaining monthly payments to Trinity University. For more information about the Interest-Free Monthly Payment Plan, please contact Sallie Mae Tuition Pay at 1-800-635-0120, or visit their Web site at http://www.tuitionpay.com/trinitytx, or write to:

When paying by E-Pay (24/7) your payment is posted to your student account immediately and can be viewed from our online Welcome page. Once there, please click on Payment History under Recent Payments/Credits. If payment is mailed, then allow seven days for mailing and processing. Once the payment is received and posted you can view it from our Welcome page.

Call the Office of Student Accounts at (210) 999-7391 or 1-888-TRINITY to have a receipt sent to you, or come to the Office of Student Accounts in Northrup Hall, Room 142.

Where do I pay tuition during late registration, and where do I get my class schedule?

During late registration, tuition must be paid directly to a cashier in the Office of Student Accounts in Northrup Hall, Room 142. Additionally, any student whose account remains unpaid after the payment is due will be assessed a $100 Late payment fee.

After you have paid our tuition, you may pick up your class schedule in the Office of the Registrar in Northrup Hall, Room 140 or to access your schedule online log onto TigerPAWS, then click on "Search for Sections"

For new resident students, a deposit of $500.00 is required by May 1 or within 30 days of acceptance if acceptance is after March 31. This deposit will be applied as follows: $100.00 for the room, $200.00 for tuition, $100.00 for room damage deposit, and $100.00 as a nonrefundable enrollment fee.

The room damage deposit remains on the account as long as the student lives in university housing. The deposit is refundable all or in part only when the student graduates or will not return to Trinity as an enrolled student. The room damage deposit less any damage or other fees will be credited to the student's account and applied toward future semester charges. This deposit will not be refunded while a student is studying abroad.

For new commuting students, a deposit of $300.00 is required by May 1 or within 30 days of acceptance, if acceptance is after March 31. This deposit is applied as follows: $200.00 for tuition and a $100.00 nonrefundable enrollment fee.

For returning resident students, a $300.00 room deposit is required in mid to late March to reserve a residence hall room for the academic year. This deposit is nonrefundable.

These deposits are not covered by financial aid packages and should not be included in time payment contracts.

A hold may be placed on your account if your balance is past due, meaning that it is not paid in full by the date indicated on the billing statement. Holds are also placed at the end of the semester for library fines, parking fines, failure to pay a room deposit, failure to complete a required loan exit, or for financial aid that cannot be applied to your account. You may wish to check with the business office before your graduation to ensure that there are no holds on your account. A hold will prevent you form receiving a transcript or a diploma, and it will block you from future registration. It can even delay your financial aid. If you dispute any charge, you must clear it with the appropriate office.

To clear a hold you may pay online by e-check or credit card. You can also pay by cash, money order, wire, or making a payment directly to the appropriate office.

If you have questions related to financial aid, please call the Office of Financial Aid at (210) 999-8315 or send an e-mail to financialaid@trinity.edu.

Check with the Office of Financial Aid. Their phone number is (210) 999-8315, and their fax number is (210) 999-8316.

What do I do when my scholarship or Stafford loan is sent to Trinity University?

For Stafford loans and often for scholarships, unless you have designated that the money be sent by Electronic Funds Transfer (E.F.T.), a check will be issued that is co-payable to Trinity University and to the student. When Trinity University receives a check for you, an e-mail will be sent to you asking that you stop by the Student Accounts window in Northrup Hall, Room 142 so that you can endorse the check and authorize its application to your account.

Provided that you have no outstanding balance for the semester, you may pick up your loan or scholarship check upon presenting your ID card and signing a release form.

If you are participating in a study abroad program, it may be difficult to visit the Office of Student Accounts; therefore, you should contact the Office of Financial Aid at (210) 999-8315 to make all necessary arrangements before you leave to study abroad.

Endorse the check with your signature and the words "Pay to the order of Trinity University", then mail the check to this address:

Trinity University/Office of Financial Aid
One Trinity Place
San Antonio, TX 78212-7200

Please allow at least two weeks for processing. If you wish to deliver your check in person, take it to the Office of Financial Aid in the Admissions and Financial Aid Center, Room 275.

I'm receiving a Parent PLUS loan. Will this be credited to my son's or daughter's account?

Since Parent PLUS loans are secured by the parent, Trinity University does not credit these funds to the student's account unless the funds arrive electronically. Federal regulations require that PLUS loan checks be sent to the parent no earlier than ten days before the first day of classes. Trinity University will endorse the check to the parent if there is no balance due at the time the check is received; otherwise, the check will be sent to the parent for endorsement along with an authorization form to credit the check to the student's account.

E-refunds

E-refunds are now offered and you no longer have to wait for the mail or pickup at the Student Account window to receive your refund. The Office of Student Account will electronically deposit any refund due you directly into your account at the financial institution of your choice. Once processed, E-refunds will be sent daily and will appear in your bank account within 3 to 5 business days. Electronic refunds will be quick, secure, and convenient. The student must complete the payment profile authorizing the electronic transfer. The payment profile is located on our Web site.

Subject to approval from the Office of the Registrar, the Office of Student Accounts will issue refunds in accordance with the university refund schedules. The optional Tuition Refund Plan provides coverage in cases of withdrawal resulting from personal illness, accident, mental or nervous disorders, or accidental death. Because Trinity University offers this elective Tuition Refund Plan, no exceptions will be made to the university refund policy.

Any outstanding debts to the University will be deducted from the credit balance prior to issuing a refund check. Refunds are continuously processed throughout the year as financial aid is applied to the student account. Most refunds will be processed after the Add/Drop period for each semester. If the proceeds from student loans have been received by Trinity (after the Add/Drop period) and the student is eligible for a refund, the Office of Student Accounts will automatically begin processing refunds for mailing at the time the proceeds are posted to the student's account. Federal regulations require Trinity (where Title IV pays tuition) to process refunds within 14 calendar days from when the proceeds are applied to the student account for a refund to be sent. All refunds, except PLUS loans and the Trinity Monthly Payment Plan, will be made payable to the student. If the refund is issued by check, the student may request a different payee on the signed refund form. If a refund is due to a credit, from the result of a credit card payment, the refund will be credited back to your credit card. If additional credit remains, we will issue a refund check to the student. If for any reason you do not receive the issued refund check, a replacement check will not be issued until three weeks after the original refund check was mailed. A stop payment will be requested and a replacement refund check will be issued. A student may contact the Office of Student Accounts to check on the status of a refund once the funds (financial aid, overpayment, etc.) have been applied to their account and this causes the account to reflect a credit balance.

The Tuition Refund Plan offers coverage that will refund tuition, activity fee, room and board in the case of approved withdrawal from Trinity University due to serious illness, mental or nervous disorder, accident or death. Without the plan, you will not receive a tuition reimbursement if you withdraw more than nine days after Add/Drop period for the semester. For the academic year 2008-2009, the cost of the Tuition Refund Plan is $124.00 for all students. Click here for more information.

Late fees of $100 are assessed to a student who is un-enrolled for non-payment and then are re-enrolled, or who fail to make timely payments of obligations when they are due, or who register after the normal registration period. If you wish to dispute a late fee, you should e-mail an appeal to the student.accounts@trinity.edu explaining in detail why you believe the fee should be waived. This fee is only waived in extreme extenuating circumstances.

Be sure to include a phone number, e-mail address, and return address where you can be reached for the final determination of your waiver appeal.

ID cards are issued in the Tiger Card Office in Storch Memorial Bldg., Room 005, form 8:00 a.m. to 5:00 p.m., Monday to Friday. You will need to show a picture ID card such as a driver's license. There is no charge for your first ID card. Replacement cards can be purchased for $25.00.

If you lose your ID card, call the Tiger Card Office (210) 999-7825 so that your card can be suspended, and then reactivated when you either find your card or receive a new one. By suspending your card it will prevent someone from using your on campus services. If you need to purchase a new card, you can do this at the Tiger Card Office in Storch Memorial Bldg., Room 005 from 8:00 a.m. to 5:00 p.m.

If you lose your card after hours, on weekends or holidays, you can contact, in person with a pictured ID, Campus Security in the Cobb Racey Bldg. or go online at www.tigerbucks.com and click on the tiger paw for Student Links to Access Your Account and suspend your card from use. Please visit the Web site to learn more at http://www.trinity.edu/tcrd.

If you do not have an outstanding balance that you owe to Trinity University, you are not in default on student loans, or do not owe Trinity University an exit counseling session, you may request a transcript from the Office of the Registrar in Northrup Hall, Room 140, phone number (210) 999-7201. For more information about requesting a transcript, click here.

Yes. Bank of America has an automated teller machine (ATM) located in front of the university bookstore. This ATM accepts the following cards: Visa, Plus, MasterCard, Maestro, Cirrus, Pulse, American Express, Discover/Novus, or Quest. Some banks may charge a fee for transactions with this Bank of America machine.

Besides paying my semester bills, what else can I do in the Office of Student Accounts?

At the Students Accounts window in Northrup Hall, Room 142, you may inquire about your personal account regarding origination fees, pending financial aid, and refunds. You may pay library and parking fines at the Student Accounts window if these fines have been referred to Student Accounts. At the Cashiers window you may cash a personal check up to $100, or a Trinity University payroll check up to $175.00. There is a limit of one check cashed per student per day.

For returned checks, a $25. fee is assessed, check privileges are suspended for the remainder of the semester. The amount of the retuned check, including the $25. fee, cannot be paid by check, but must be paid by cash, money order or cashier's check.

After three returned checks, check privileges will be suspended permanently.