Question about your billing statement...
When and where can
I access my billing statement?
What do I do if I have not
received my billing statement online?
How can I change my billing
address?
Can the bills be sent to an
alternate address?
Why isn't my scholarship
listed on my billing statement?
What is the student activity
fee?
What types of information
services can I get in my room?
Do I have to choose a meal
plan?
What other items will I see
on my semester billing statement?
What should I do if I have been
billed for the Student Health Insurance plan and I don't want this
coverage?
About your
billing statement
When and where
can I access my billing statement?
Billing statements are posted online at
https://payonline.trinity.edu/tsa/web/login.jsp. Fall
semester statements are posted in July. Spring semester
statements are posted at the beginning of December. Summer semester
statements are posted the first week of May. Monthly
statements are sent at the beginning of each month with the payment due upon
receipt of bill. Invoice and statement notification are sent via each
students Trinity email account. Students have the option to register
their parents or third parties as Authorized Payers on their account so that
they can go online, view the students bills, and get e-mail notifications
when new bills are ready to be viewed. Please click on the link
above to authorize your user.
What do I do
if I have not received my billing statement online?
Call (210) 999-7391 or 1-888-TRINITY to inquire about your
account or to receive a copy of your billing statement, or stop by the
Office of Student Accounts in Northrup Hall, Room 142, between the hours of
8:00 a.m. and 5:00 p.m. Monday through Friday.
How can I
change my billing address?
The Office of Student Accounts does not initiate address
changes. If you have not already completed the "ADDRESS CHANGE FORM"
through the Office of the Registrar, click on this link to download their
form (www.trinity.edu/departments/registrar/FORMS/ADDCHANG.pdf).
Please turn in this form to the Office of the Registrar in Northrup Hall,
room 140. Change of address must be in writing.
Can the bills
be sent to an alternate address?
We can send your billing statement to an alternate address
if you authorize any and all users. To authorize parents or other
users, students should login to Trinity's E-Bill/E-Pay system at
https://payonline.trinity.edu/tsa/web/login.jsp with the same
user name and password used for Tiger's Lair access. You may also
access it from the Student Accounts web page at
www.trinity.edu/departments/buso and then click on "Link to
Pay-On-Line". On the E-Bill/E-Pay welcome page, click the
Authorized Users tab, and then click "Add an Authorized User" at the
bottom of the screen. Enter the email address of the person you wish
to authorize, make your Options selections, and then click "Add User"
at the bottom. The next screen will display information about giving
access to your student account. If you agree to the terms, enter the
last four digits of your Trinity ID number and click "I Agree". The
following screen will reflect your newly authorized user and allow you to
add additional ones. Your authorized user(s) will receive an email
message telling them that you have completed this process.
Why isn't my scholarship
listed on my billing statement?
If you have a grant or scholarship from an outside source,
it will not appear on your statement unless you have submitted a letter from
the source to the Office of Financial Aid. If the funds will be paid
directly to you and not to Trinity University, then it is your
responsibility to be sure you receive the funds in time to pay your tuition
bill.
What is the
student activity fee?
The student activity fee is used to support the activities
of the Student Finance Board, subsidize intramural athletic activities and
the operation of two swimming pools, and support the Association of Student
Representatives, which is the student governance. The Student Finance
Board consists of students, faculty and administration that is responsible
for distributing its share of the student activity fee in an equitable
manner to organizations and/or programs that provide services to the student
body. Some of the organizations that receive student activity fee
allocations are The Trinitonian (the university newspaper), Mirage
(the university yearbook), the Trinity Activities Council, and the Trinity
University Volunteer Action Council.
What types of
information services can I get in my room?
Three mandatory services are available to students residing
on campus. These are telephone service, cable service, and computer
data connection. For more information, contact the Office of
Residential Life at (210) 999-7219.
Do I have
to choose a meal plan?
All students who live in the Residence Halls must select one
of the three meal plans at the start of each semester, These are the
Light Meal Plan (equates to an estimated $13.24 per day, based on the number
of operating days in the semester), the Average Meal Plan (equates to an
estimated $14.66 per day, based on the number of operating days in the
semester), and the Hearty Meal Plan (equates to an estimated $16.97 per day,
based on the number of operating day in the semester). Meal plans
do not carry over from one semester to the next, and they are
non-refundable. These meal plans can be changed only during
the Fall or Spring Add/Drop period.
What other
items will I see on my semester billing statement?
Besides tuition, room and the meal plan, an optional charge
for the Tuition Refund Plan will appear on the fall billing statement.
The required tuition deposit and the room deposit if any, will be deducted
on the fall billing statement. Financial aid awards and any previous
balances or credits will appear on your billing statement. On the fall
billing statement you will have the opportunity to purchase a parking
permit, the Mirage yearbook, and a subscription to have the
Trinitonian newspaper mailed to your home (the Trinitonian is
available on campus at no charge, and the subscription is for the cost of
mailing). Charges for telephone service, cable television, and
computer data connection will appear on your bill each semester. A
non-resident student may purchase Tiger Bucks on the semester billing
statement. You have the option of prepaying into a
debit account (Tiger Bucks) for the Trinity University Bookstore and other
on campus services.
What should I do if I have been billed
for the Student Health Insurance Plan and I don't want this coverage?
The
premium for the Student Health Insurance Policy is included in your bill
because the student has enrolled in the plan or the student has not provided
proof of personal health insurance as required. If you want to cancel
this insurance you must send proof of personal health insurance to:
Trinity University Health Services, One Trinity Place #80, San Antonio, TX
78212, along with a written request to cancel the insurance before August
10, 2009. After this date the insurance is in effect and can not
be cancelled except as specified in the policy. You may get more
information about this university requirement at the
Health Services web site or contact Health Services at (210) 999-8111.
Please contact us at
student.accounts@trinity.edu if we have not addressed your question.
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