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  Student Accounts - Frequently Asked Questions  
 

Questions about payment...

Where and how do I pay tuition and fees?
When do I have to pay my tuition bill?  Can I get an extension on the due date?
What choices do I have about how I pay my bill?
Do you accept credit cards for payment of tuition?
Do you have a monthly payment plan for tuition?
How can I verify that my payment has been received?
How can I get a receipt for my tuition payment?
Where do I pay tuition during late registration, and where do I get my class schedule?
Where does my deposit go each year?
How do I clear a hold placed on my account?


About payment...

Where and how do I pay tuition and fees?

Trinity has converted to E-Billing/E-Pay.  It is the preferred method for accessing you bill, selecting semester options, and making your payment.  Please go to https://payonline.trinity.edu/tsa/web/login.jsp
to authorize users (parents, third party payers) to view your bill (paper bills are no longer mailed) and to make a payment (electronic check-FREE or credit card - MC, DISC, or AMEX).  Credit card payments are subject to a non-refundable convenience fee of 2.75% based upon the dollar amount being charged with a $3 minimum. When paying online, complete the billing worksheet, e-sign, and make the payment.  Payments made online 24/7, will post to the student account immediately.  Completion of the online worksheet equates to returning your completed bill to Student Accounts.  By doing this, Student Accounts knows that you will be in attendance for the semester, and if you fail to do this, your registration may be cancelled. 

When making an electronic check payment (E-check), please DO NOT USE these following methods of payment for non-checking accounts:

  • For savings account routing numbers, contact your financial institution. 

  • Deposit slips may not include the correct routing number.

  • Not all payments from brokerage/investment accounts can be made online; please check with your account representative. 

  • Checks written from credit card accounts, commonly called convenience or credit advance checks, will not allow electronic transactions. 

  • Payment made on a foreign account will not allow electronic transactions.

  •  Contact your financial institution to determine whether ACH (electronic check) transactions are allowed.

To authorize parents or other users, students should login to Trinity's E-Bill/E-Pay system at https://payonline.trinity.edu/tsa/web/login.jsp with the same user name and password used for Tiger's Lair access.  You may also access it from the Student Accounts web page at www.trinity.edu/departments/buso and then click on "Link to Pay-On-Line".  On the E-Bill/E-Pay welcome page, click the Authorized Users tab, and then click "Add an Authorized User" at the bottom of the screen.  Enter the email address of the person you wish to authorize, make your Options selections, and then click "Add User" at the bottom.  The next screen will display information about giving access to your student account.  If you agree to the terms, enter the last four digits of your Trinity ID number and click "I Agree".  The following screen will reflect your newly authorized user and allow you to add additional ones.  Your authorized user(s) will receive an email message telling them that you have completed this process.

Trinity University accepts payment by cash, check, or money order.  Payment must be made in U. S. dollars drawn on a U. S. bank.  You may make payment in person at the Office of Student Accounts in Northrup Hall, Room 142.  Your university ID number will appear on your E-Billing statement.  To ensure that your payment is posted properly, please write this ID number on your check or money order if you use either of these methods of payment.  Please do not send cash by mail.  Stock transfers cannot be used as a form of payment.

To pay by overnight delivery or express mail, please use this address:

Trinity University/Student Accounts
One Trinity Place
San Antonio, TX 78212-7200

 

If you wish to pay by wire, please contact the Office of Student Accounts at (210) 999-7396, (210) 999-7391, Fax (210) 999-8094, or email student.accounts@trinity.edu for wire transfer information.  If you pay by wire, do not forget to go online and complete your billing worksheet and e-sign

If you decide not to return to Trinity University, then you must notify the Office of the Registrar at (210) 999-7201 prior to the first day of class.
 


When do I have to pay my tuition bill?  Can I get an extension on the due date?

The due date is printed on the billing statement.  Generally the due date is ten to twenty days before classes begin.  Extension of the billing date is normally not granted.  If there is a problem regarding your payment, please contact the Office of Student Accounts at (210) 999-7391 or (210) 999-7396 prior to the due date.  If you do not make payment on the due date shown on the billing statement, your registration may be cancelled, and a $100.00 late fee may be assessed.  Students enrolling after the official University due date must pay at the time of enrollment.


What choices do I have about how I pay my bill?

Trinity University offers three payment options to accommodate everyone's budget.  The first option is to remit payment each semester by the payment deadline.  The second option is to use the Sallie Mae Tuition Pay Interest-Free Monthly Payment Plan for tuition, fees, room and board.  The third option is to pay online at https://payonline.trinity.edu/tsa/web/login.jsp 


Do you accept credit cards for payment of tuition?

Credit card payments are only accepted online and will be processed through PayPath by TouchNet.  To make payment by credit card you may use Master Card, Discover Card, and American Express.  If you choose this option, a non-refundable convenience fee of 2.75% ($3 minimum) will be added for each transaction. This convenience fee of 2.75% is subject to change without notice. Please have your credit card information available.  Credit Card refunds will be credited back to your credit card.

Paying online by credit card is safe, secure and convenient. 


Do you have a monthly payment plan for tuition?

Yes.  Trinity University is pleased to offer you the Sallie Mae Tuition Pay Interest-Free Monthly Payment Plan as a convenient, affordable payment alternative for the Fall and Spring semesters.  We've found it to be increasingly popular among families who are trying to reduce their debt load and lower their overall education costs.  The cost of the plan is an annual enrollment charge of $55, after July 31 you are charged $100.  The plan includes Tuition Protection Coverage at no additional cost.  In the event of the death of the person who pays the monthly payments, Sallie Mae Tuition Pay Plan will make the remaining monthly payments to Trinity University.  For more information about the Interest-Free Monthly Payment Plan, please contact Sallie Mae Tuition Pay at 1-800-635-0120, or visit their web site at http://www.tuitionpay.com/trinitytx, or write to:

Sallie Mae Tuition Pay Plan
P. O. Box 991
Swansea, MA 02777


How can I verify that my payment has been received

When paying by E-Pay (24/7) your payment is posted to your student account immediately and can be viewed from our online Welcome page.  Once there, please click on Payment History under Recent Payments/Credits. If payment is mailed, then allow seven days for mailing and processing.  Once the payment is received and posted you can view it from our Welcome page.


How can I get a receipt for my tuition payment?

Call the Office of Student Accounts at (210) 999-7391 or 1-888-TRINITY to have a receipt sent to you, or come to the Office of Student Accounts in Northrup Hall, Room 142.


Where do I pay tuition during late registration, and where do I get my class schedule?

During late registration, tuition must be paid directly to a cashier in the Office of Student Accounts in Northrup Hall, Room 142.  Additionally, any student whose account remains unpaid after the payment is due will be assessed a $100 Late payment fee.

After you have paid our tuition, you may pick up your class schedule in the Office of the Registrar in Northrup Hall, Room 140 or to access your schedule online log onto TigerPAWS, then click on "Search for Sections"


Where does my deposit go each year?

Advance Deposits For New Students 

For new resident students, a deposit of $500.00 is required by May 1 or within 30 days of acceptance if acceptance is after March 31.  This deposit will be applied as follows:  $100.00 for the room, $200.00 for tuition, $100.00 for room damage deposit, and $100.00 as a nonrefundable enrollment fee.

The room damage deposit remains on the account as long as the student lives in university housing.  The deposit is refundable all or in part only when the student graduates or will not return to Trinity as an enrolled student.  The room damage deposit less any damage or other fees will be credited to the student's account and applied toward future semester charges.  This deposit will not be refunded while a student is studying abroad.

For new commuting students, a deposit of $300.00 is required by May 1 or within 30 days of acceptance, if acceptance is after March 31.  This deposit is applied as follows:  $200.00 for tuition and a $100.00 nonrefundable enrollment fee.

Deposits For Returning Students

For returning resident students, a $300.00 room deposit is required in mid to late March to reserve a residence hall room for the academic year.  This deposit is nonrefundable.

These deposits are not covered by financial aid packages and should not be included in time payment contracts.


How do I clear a hold placed on my account?

A hold may be placed on your account if your balance is past due, meaning that it is not paid in full by the date indicated on the billing statement.  Holds are also placed at the end of the semester for library fines, parking fines, failure to pay a room deposit, failure to complete a required loan exit, or for financial aid that cannot be applied to your account.  You may wish to check with the business office before your graduation to ensure that there are no holds on your account.  A hold will prevent you form receiving a transcript or a diploma, and it will block you from future registration.  It can even delay your financial aid.  If you dispute any charge, you must clear it with the appropriate office.

To clear a hold you may pay online by e-check or credit card.  You can also pay by cash, money order, wire, or making a payment directly to the appropriate office.


Please contact us at student.accounts@trinity.edu if we have not addressed your question.

 

 


Questions or comments?
student.accounts @trinity.edu

 


Student Accounts
One Trinity Place,
San Antonio, Texas 78212-7200
(210) 999-7391
(210) 999-8094 fax