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  Student Accounts - Frequently Asked Questions  
 

Questions about refunds...

How do I get a refund?
What is the Tuition Refund Plan?
How can I dispute a late fee?

Please contact us at student.accounts@trinity.edu
if we have not addressed your question.


Questions about refunds...

How do I get a refund?
 

E-refunds


 E-refunds are now offered and you will no longer have to wait for the mail or pickup at the Student Account window to receive your refund.  The Office of Student Account will electronically deposit any refund due you directly into your account at the financial institution of your choice.  Direct E-refunds will be sent daily and will appear in your bank account.  Electronic refunds will be quick, secure, and convenient.  The student must complete the E-refund profile on our web site to authorize the electronic transfer. 
 

Refunds when you withdraw from the University

Subject to approval from the Office of the Registrar, the Office of Student Accounts will issue refunds in accordance with the university refund schedules.  The optional Tuition Refund Plan provides coverage in cases of withdrawal resulting from personal illness, accident, mental or nervous disorders, or accidental death.  Because Trinity University offers this elective Tuition Refund Plan, no exceptions will be made to the university refund policy.

Refund information  

Any outstanding debts to the University will be deducted from the credit balance prior to issuing a refund check.  Refunds are continuously processed throughout the year as financial aid is applied to the student account.  Most refunds will be processed after the Add/Drop period for each semester.  If the proceeds from student loans have been received by Trinity (after the Add/Drop period) and the student is eligible for a refund, the Office of Student Accounts will automatically begin processing refunds for mailing at the time the proceeds are posted to the student's account.  Federal regulations require Trinity (where Title IV pays tuition) to process refunds within 14 calendar days from when the proceeds are applied to the student account for a refund to be sent.  All refunds, except PLUS loans and the Trinity Monthly Payment Plan, will be made payable to the student.  If the refund is issued by check, the student may request a different payee on the signed refund form.  If a refund is due to a credit, from the result of a credit card payment, the refund will be credited back to your credit card.  If additional credit remains, we will issue a refund check to the student.  If for any reason you do not receive an issued refund check, a replacement check will not be issued until three weeks after the original refund check was mailed.  A stop payment will be requested and a replacement refund check will be issued.  A student may contact the Office of Student Accounts to check on the status of a refund once the funds (financial aid, overpayment, etc.) have been applied to their account and this causes the account to reflect a credit balance.


What is the Tuition Refund Plan?

The Tuition Refund Plan offers coverage that will refund tuition, activity fee, room and board in the case of approved withdrawal from Trinity University due to serious illness, mental or nervous disorder, accident or death.  Without the plan, you will not receive a tuition reimbursement if you withdraw more than seventeen days (may vary depending on length of add/drop) after classes begin for the semester.  For the academic year 2010-2011, the cost of the Tuition Refund Plan is $143.00 for all students.  Please note that the deadline to decline T.R.P., if that is your decision, is October 1 of each year.   Click here for more information.


How can I dispute a late fee?

Late fees of $100 are assessed to a student who is un-enrolled for non-payment and then are re-enrolled, or who fail to make timely payments of obligations when they are due, or who register after the normal registration period.  If you wish to dispute a late fee, you should e-mail an appeal to the student.accounts@trinity.edu explaining in detail why you believe the fee should be waived.  This fee is only waived in extreme extenuating circumstances.
 

Be sure to include a phone number, e-mail address, and return address where you can be reached for the final determination of your waiver appeal.


Please contact us at student.accounts@trinity.edu if we have not addressed your question.

 

 


Questions or comments?
student.accounts @trinity.edu

 


Student Accounts
One Trinity Place,
San Antonio, Texas 78212-7200
(210) 999-7391
(210) 999-8094 fax