Helpful Hints to Login to the Student Account Suite
(i.e., E-BILL/E-PAY
SYSTEM)
Note: We hope that the
hints below provide helpful information. To login to the Trinity
University E-Bill/E-Pay system you should go to the following website:
https://payonline.trinity.edu/tsa/web/login.jsp
Hints for the Student:
All students should use Internet Explorer as their browser.
Other browsers often have trouble with the
Java script on this site.
First Year Students: Upon your acceptance to
Trinity or paying your $500 first year deposit, your Trinity Password can be found in the
letter accompanying the Vital Information for First Year Students packet mailed to you from the Admissions Office. Your Trinity User
Name was e-mailed to you separately for security reasons. If you have not
received this information by e-mail or if you have misplaced it, contact
our IT Help Desk at helpdesk@trinity.edu and type “Deposited Student Help” in the
subject line, or call (210) 999-7409.
Returning Students: Your Trinity User Name
and password for this website are the same user name and
password used to access Tiger’s Lair. Please take care in typing
the exact user name and password being conscious of case (i.e. lower
case vs. upper case). If you have trouble logging into this
website, we ask that you go to Tiger’s Lair and login without
allowing the user name and password to default. Sometimes,
users think they know their Tiger’s Lair password, but they have allowed
the information to default for them so many times that they have
in fact forgotten their user name and/or password. If you still
can’t login, please contact IT Help Desk (see contact information
above in the First Year student information), and they can reset
your password.
Most Students will want to Authorize Users
to view and/or pay. Follow the STEPS TO AUTHORIZE
USERS, listed below.
In order to comply
with FERPA (Family Educational Rights and Privacy Act), the students
are required to give permission to their parents, guardian, or employer
to access their student records by completing the authorized user process. The student needs to authorize a user as this is a crucial step in
allowing others to view the bill/statement and/or make payment. It
will only
take you a couple of minutes!
Hints for the
Authorized User (Parents, Guardian, Person Responsible for Payment):
All authorized users should use Internet
Explorer as their browser. Other browsers often have trouble
with the Java script on this site.
If the student doesn’t know how to authorize you as a
user, ask them to follow the Steps to Authorize Users, listed below.
Be sure the student
knows your exact preferred email address to which automated
e-mail notifications will be sent. Your e-mail address will be your
authorized user name. Once the student has authorized you, an
automated e-mail message will be sent to you along with a generic
password. You may change this generic password to a password
you may easily remember. After you have re-named your password save it
in a secure place for future
reference.
Forgot your password? No problem. Just
input your exact preferred e-mail address used by your student for
setup and click on “…have your password e-mailed to you.” Really,
it’s that easy!
Steps To Authorize Users
- To authorize users, login to the E-Bill/E-Pay system at https://payonline.trinity.edu/tsa/web/login.jsp
- Students login with the same user name and password used
for all University access (refer to your packet for this information)
- You may also access this web page by selecting “Link to
Pay-on-Line” from the Student Accounts web page (www.trinity.edu/departments/buso/,
Services & Resources, Student Accounts) or “View Statements/Pay Online”
from Tiger’s Lair
- On the Welcome Page, click the Authorized Users tab from
the tool bar at the top of the page
- Click “Add an Authorized User” at the bottom of the screen
- Enter your Authorized User’s preferred e-mail address
- Make your Options selections
- Click “Add User” at the bottom
- Read the next screen which relates to giving access to
your student account information. When you agree, enter the last four
digits of your Trinity ID number and click “I Agree.” The next screen
will reflect your Authorized User and allow you to add additional
Authorized Users
- Your Authorized User will immediately receive an e-mail
message telling him/her that you have completed this process
- Your Authorized User should login to the E-Bill/E-Pay
system using the assigned password (same web site), then change the
password to one that can easily be remembered
- Authorized users will use their e-mail address and
customized passwords to log in
If you have any
questions about the system, please send e-mail to student.accounts@trinity.edu
This page is provided
to you for informational purposes. Trinity University does not assume
liability for omissions, typographical errors, or policy changes that are not
updated immediately on this or other official university web pages.
This page is maintained by
the Business Office
Last updated:
Tuesday November 17, 2009
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