Job Title

Customer Service Representatives

Job Type

Full-Time Professional

Qualifications

A successful candidate will have:

 - Excellent written and verbal communication skills to communicate at all levels within and outside of the organization. 

 - The ability to interact professionally with other employees to accomplish common tasks.

 - Ability to adhere to the regular work schedule is essential to this position

 - Excellent customer service skills and the ability to interact with the public in a professional manner.

This position requires a High School Diploma plus 1-2 years of experience. Must be willing to obtain a Texas Department of Insurance license. Company training will be provided for licensing and continuing education.

Duties

In this position you will be responsible for:

 - Consulting and counseling current and prospective customers via inbound telephone calls. 

 - Gathering customer information, evaluating risk, matching coverage needs of customer to available products and/or services, and utilizing accurate data entry skills. 

 - Declining coverage to potential customers not qualified or not meeting the expressed underwriting guidelines; completing documentation and distributing to appropriate departments; processing endorsements to make policy changes.

 - Informing customers about the benefits of various company products.

 - Educating customers regarding coverage, billing process and future discount qualifications.

 - Ability to obtain a Texas General Lines Property and Casualty License.

 - Providing excellent customer service.

 - Assuming other responsibilities as directed.

Web Address

www.mercuryinsurance.com