Job Title

Customer Service Representative, Technical Support Representatives

Job Type

Full-Time Professional

Qualifications

Work experience is not required for order processing projects but may be required for customer services, sales or technical projects

Candidates would need to meet the experiences requirement of the specific project

Score acceptably on job related testing assessments (data entry, spelling, reading, reading comprehension, sales aptitude testing and cognitive ability testing)

Knowledge of computer keyboard and mouse

Ability to work flexible schedules, which may include working at least one weekend day

Ability to clearly communicate using a clear, distinct voice

Duties

Receive and process incoming phone calls for dedicated clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, adhering to scripts, and attempting to sell products or make upsells as necessary

Strive to enhance the department's relationship with customers, ensuring the highest quality, responsive service possible is provided

May make return phone calls to customers if technical problems were incurred during the customers initial incoming phone call

Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations

Successfully complete initial classroom and on-the-job training, as well as any new product or on-going training

Web Address

www.westemployment.com