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Health Services - Frequently Asked Questions
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Can I get an excuse for a missed class?
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Where is Health Services located?
Health Services is located in the east end of
Myrtle Residence Hall, ground level, behind Storch Memorial Building on the
South side of Bushnell where it dead ends into campus. You may call
Health Services for directions at 999-8111.
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What should I do if I get sick?
If you are feeling ill, Health Services is staffed
by Registered Nurses and is open 77 hours a week during the academic year.
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Health Services Hours
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Clinic Hours by Appointment
ONLY
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Mon. – Th.
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8 am - 10 pm
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Mon.
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12 noon – 2
pm
& 3 pm – 5 pm
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Fri.
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8 am - 5 pm
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Tues.
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3 pm – 5
pm
& 6 pm – 8 pm
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Sat.
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12 noon - 6 pm
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Thurs.
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9 am – 11
am
& 12 pm – 2 pm
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Sun.
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4 pm - 10 pm
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You can walk-in and see a nurse anytime Health
Services is open. Wait times will be shorter if you avoid the
physician clinic hours. The nurses will assist you, or if necessary,
refer you to our physician or a physician in the community.
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What should I do if the Health Services is closed and I am
sick or need help?
In an emergency call the Department of Campus
Safety at (210) 999-7000 they will respond to your location on campus and
summon an ambulance, if necessary.
If you are sick but don’t feel it is an
emergency you can consult with your RA and/or go to the Self Care Guide on-line to assist you in
deciding what to do.
After hours care is available 24 hours a day, seven
days a week, at the Nix River Walk
Clinic at 408 Navarro, downtown San
Antonio. Call (210) 272-1741 for information and directions.
There are also two minor emergency clinics with
more limited hours near campus. The Texas Med Clinic at 1007 NE Loop 410,
(210) 821-5598 or Alamo Heights Minor Emergency Clinic at 1802 Nacogdoches Road,
(210) 930-4500.
You may be able to use your credit card or Health
Insurance at these locations. Take them with you!
If you require emergency care, the closest emergency room is at the Metropolitan Methodist Hospital
at 1310 McCullough Ave.,
208-2200. Take your health insurance card with you.
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What does it cost to receive treatment in Health Services?
Most students can be examined by a nurse in Health Services
and receive samples of over the counter medications at no cost.
There is a $15 charge for an appointment with the
physician and charges range from $5 to $24 for laboratory testing or STD
tests. Fees for vaccinations and other injections administered in
Health Services will be at or near cost.
If the Health Services staff draws blood and it is
sent to the laboratory away from campus, the laboratory can bill the
student, parent, or in some cases, the insurance company directly.
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How can I see a Doctor on campus?
The Health Services physician is available three
days per week by appointment only. If you come to Health Services and see a
nurse she can assist you in making an appointment or you may phone for an
appointment, 999-8111. Appointments are not made by email.
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What does it cost to see the physician on campus?
The fee to see the university physician is
$15.00. If a student makes an appointment and fails to keep that
appointment without notifying Health Services at least 2 hours ahead of
time the student’s account will be billed $15.00.
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How can I get my Medications refilled?
If you currently have a prescription and would like
to have it transferred to a local pharmacy, contact the pharmacy with
specific information about your medication and ask to have the prescription
transferred. You will need your prescription bottle or package for
all the details. You may call Health Services at 999-8111 to find the
location and phone number for a pharmacy near campus.
Students, who require delivery of their
prescription medication, may contact the Laurel Heights Pharmacy at 2602 N. Main; phone 210-736-3161. This pharmacy can deliver medication to
the Health Services location after you make payment arrangements with them.
Some medications and controlled substances cannot
be transferred from one state to another. In this case you may ask
your family to send refills to you by mail or you may need to find a local
physician to authorize prescriptions for you. The university physician may
be able to assist you with refills of allergy or asthma medications.
Call (210) 999-8111 for information or an appointment.
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How much will my prescription cost?
Many students have insurance that allows them to
pay a reduced amount, called a co pay, for prescriptions. Check with
your insurance company or the pharmacy for specific details.
If you do not have insurance that covers
prescriptions and you will be paying for the prescriptions you may want to
shop around for the lowest price. Prices will vary between pharmacies.
You can get a list of pharmacies close to campus from Health
Services. You may also ask your health care provider if a generic
equivalent is available for the medication being prescribed which will also
help to keep prescription costs down.
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What does the Student Accident & Sickness Insurance
Plan Cover?
For a copy of the insurance brochure with details
about coverage go to the Academic Risk link at www.academichealthplans.com/trinity.
If you have more detailed questions about specific coverage you may contact
Academic Health Plans at 888-308-7320.
If you need a temporary copy of the insurance card
you can obtain it at www.academichealthplans.com/trinity. Your ID number is the same as your
university ID number.
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What should I do if my Health Insurance changes in the middle of the year?
All students enrolled in 9 hrs. , or more, are
required to maintain health insurance throughout the academic year. If
your insurance changes bring a copy of your new insurance card to Health
Services and we will update your records. If you become uninsured
during the academic year you may enroll in the Student Accident and
Sickness Insurance Plan by contacting Health Services. Before
September 15 each academic year you can enroll through Health Services and
the premium will be billed through your student account. If you need
to enroll after September 15, contact Health Services for an enrollment
form or directions for on-line enrollment.
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How can I file an insurance claim?
If
you are enrolled in the Student Accident and Sickness Insurance Plan
offered through the university you can obtain a claim form from Health
Services or on-line at www.academichealthplans.com/trinity.
Follow the directions on the form. Fill in all the blanks even if
some of your responses are “not applicable”. Attach bills
and statements related to the illness or injury. Copy all the forms
that you send to the insurance company. You may need to refer to them
later. Mail the complete claim form and the bills to the address on
the form.
Only one claim form is necessary for an illness or
injury even if you have many bills related to this event.
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Will Health Services file an insurance claim for me?
Health Services is not a participant of any HMO,
PPO, or private insurance plan. Therefore, we are unable to generate
an insurance claim form to file with your private insurance. We can
provide you with an itemized bill, but it is your responsibility to seek
reimbursement from your insurance carrier. There is no guarantee that
charges incurred at the student Health Services will be reimbursed to you
by your insurance carrier.
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How can I get a copy of my immunization records?
Health Services maintains medical records for up to
10 years after the student’s matriculation or the date of the last visit
to Health Services, whichever is later.
You may request immunization records with the form
located at http://www.trinity.edu/departments/health_services/Immu.pdf or
by calling Health Services at (210) 999-8111 for a copy. It may be
faxed or mailed to you. Complete the form and return it to Health
Services. Your immunization records may be faxed or mailed to you or
to a designated office.
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Can I get Allergy Shots in Health Services?
The Health Services staff will administer allergy
injections during the academic year as ordered by your private physician on
Mondays and Thursdays when the university Health Services physician is
present. For details contact Health Services at (210) 999-8111.
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Where can I get a physical exam for study abroad?
Contact Health Services at (210) 999-8111 for an
appointment with the physician.
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Where can I get STD testing?
Confidential STD testing is available in Health
Services. Call for details. If you prefer anonymous testing, or
prefer to be tested away from campus, Health Services maintains a list of
community resources.
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Can I get an excuse for a
missed class?
It is your professor’s
prerogative to excuse you from class because of illness. If you will
miss class we recommend that you contact your professor as soon as possible
to inform of your illness and expected absence.
Health services will NOT
provide an excuse for a missed class. In the case of a contagious
illness, such as influenza or chicken pox, we may recommend that you do not
attend class and will provide a note advising of this recommendation.
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