National healthcare company is seeking a Service Excellence Champion to define patient satisfaction indicators, develop patient satisfaction best practice guidelines and implement strategies that will optimize efficient/effective delivery of care. Individuals will work closely with medical staff and multiple facility leadership to process and resolve issues related to customer service, analyze patient satisfaction data, identify trends /concerns and facilitate resolution.  As a member of the corporate team, this position offers a very competitive compensation package, including potential for sign-on bonus and relocation.

 

Qualifications include: Bachelor’s degree in nursing, finance, hospital administration, business or health informatics.  Excellent opportunity for experienced administrator, healthcare consultant or healthcare business executive with a minimum of four years experience in a management role.  Preferred: Master’s degree in hospital administration or business administration. Knowledge of federal and state laws and regulations related to customer service, such as NCQA, DMHC and HCFA.  Moderate travel is required.

 

As always, we appreciate your personal interest and well considered recommendations. If you are not interested, but know someone that might be, feel free to forward this communication to others that may be qualified and appreciate learning of this opportunity. In addition, you may submit your resume to info@principlehealthcaregroup.com or contact Principle Healthcare Associates, (800) 727-6408, for more information.