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FREQUENTLY ASKED QUESTIONS
If you have
a question that is not addressed here, PLEASE feel free to ask us by
emailing The Tiger Card Office:
TigerCardOffice@Trinity.edu
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Can I
print using my laptop when I am connected via the wireless connection?
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What's the difference
between the current university ID Card & the Tiger Card?
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Is there a fee for
damaged, lost or stolen ID Cards?
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Where can I get a new
ID Card?
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Where can I use my
Tiger Card ID?
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How can I add
money/value to my Tiger Bucks Account?
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How can I find out what
my Meal Plan [or Tiger Bucks] balance is currently?
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What is the Pharos
UniPriNT system?
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What are the
printing fees, from the
university-computer labs?
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What if I don't have a
university UserID, can I get a Tiger Bucks account?
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What do I do if I need
access to a certain electronically-controlled door?
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Can I get a
Cash advance from my Tiger Bucks account at any time?
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How can I
get a UserID & password for the Paw Prints by Kinko's online Doc Store?
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What is
the difference between Tiger Bucks & Tiger Paws?
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When I view my transaction
history online at www.tigerbucks.com, the location names are confusing and I am
unable to figure out where they are located. What and where are these
locations?
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What do I need to know
about using Tigerbucks Off Campus?
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Laptops that are setup
to connect
to Trinity University's wireless network can print to the Pharos Uniprint Program by
installing the necessary software (please be sure
that you have the initial university's wireless software installed
before continuing). Once installed you will be able
to print from any of the university's computer labs. The Pharos Uniprint software can be installed from the
following link.
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The difference between the current
university ID Card & the Tiger Card is strictly cosmetic. Now that
the university has an official Tiger Card Office, and so many more options
for using your card [w/ Tiger Bucks account], our staff thought it would
be nice to give the current ID card a new look
- you won't need to exchange your current ID card for the New Tiger Card,
since the tenders available on this card are exactly the same ones
available on the new one. But if you'd like to have a new-looking
Tiger Card, we would be happy to do so for the $25 replacement fee.
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There is no charge/fee for
the replacement of a malfunctioning, extremely worn out, faded or damaged cards. However, deliberately
damaged cards (ie. punching holes in them) and lost or stolen ID Cards
will be accessed a $25 replacement fee. All account information
automatically applies to the new card, and the older card is deactivated.
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Replacement cards are issued by the
Tiger Card Office in the Storch building, room # 005.
Temporary-Prox ID cards can be issued by the Department of Campus Safety
ONLY
after regular business hours, but those must be redeemed for your
replacement ID card [from the Tiger Card Office] within 48 hours.
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Your university ID card [Tiger
card] can be used at several locations throughout the university using
the card's Prox capabilities for access to electronically controlled doors
and both Meal Plan and Tiger Buck's tenders
associated with your ID card.
- At all Aramark terminals, all dining areas including The Commons,
Mabee Hall & the newly renovated Java City (located in the
Library)
- And at the NEW Convenience store - "C3" (located in the
Coates Center)
- At the Library, for printing services in the NEW "Paw Prints"
digital print
shop coming soon to the library's NEW Information Commons area
- And at all university computer lab for printing services,
utilizing the Pharos UniPriNT pay-for-print management system
- At the university Barnes & Noble Bookstore
- For Laundry and vending machines, located throughout the
university
- Access to residential halls, electronically controlled classrooms
- [& now, at several neighborhood merchants off campus] see a list
of Merchants here:
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Add money/value to your Tiger Bucks
Account with Check or Credit card
at any of the
following locations:
- Tiger Card Office, located at Storch building room #005
-The Student Accounts office, located at the Northrup room#
142
- AT any one of the three Transfer Value Stations located at
either:
- The Elizabeth
Huth & Coates Library (behind Java City)
- Coates University
Center (against the wall, left side of lobby, as you enter)
- Thomas/Lightner
Residential hall (in the lobby area of the 3rd floor)
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And you can add value to your Tiger Bucks ONLINE!!
Go to
your account ONLINE! - Check detailed Transaction History
and/or report your Id card lost or stolen ONLINE anytime of the day or
night!
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You can now find out what your
Meal Plan, Tiger Bucks balances are:
- At any of the Aramark Terminals
(ask any Aramark cashier next time you purchase an item w/ your ID card)
- At any one of these offices:
- The Tiger Card Office, located in Storch room # 005
- The Student Account's Office, located in Northrup room # 142
And also check your
Tiger Bucks balance:
- At any one of the three Value Transfer Station locations at
either:
- The Elizabeth
Huth & Coates Library (behind Java City)
- Thomas/Lightner
Residential hall (in the lobby area of the 3rd floor)
- Coates University
Center (in the main entrance lobby)
- Or better yet, Check Balances
& Detailed Transaction History ONLINE!!
Visit our
www.tigerbucks.com web site for
more information.
[Click
<here> to
see a short video how to sign up & use the
online management web site]
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Pharos UniPriNT is Trinity's
pay-for-print system, it was implemented throughout all the university
computer labs, in the Fall of 2002. Pharos UniPriNT software tracks,
monitors, routes and communicates with server that handles the Tiger Bucks
accounts to charge for network printing. For more on how to print
from the labs with this pay-for-print system, see our
UniPriNT
documentation.
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Printing at the computer labs
throughout campus (for university patrons with trinity-network UserID
& passwords) will cost:
* $.09 per page, for black & white printouts [ $.14
duplex printing]
* $.75 for color printouts, per page [$1.00 for color-duplex printouts]
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Trinity Guest may purchase a Cub
Card at one of our Card Value Stations {located in the Elizabeth
Coates Library , or Murchison Hall Lounge, or Thomas/Lightner residential
hall} and add Tiger Bucks to their Cub card's at that location, in
order to print. This Tiger Bucks account works like any other, you can use
this account everywhere Tiger Bucks are accepted!
For those university patrons who do not have an authenticating UserID &
password, a Guest UserID & password was created at the Library
and can only print from those designated areas throughout the library.
Although the Tiger Bucks tender works in ALL other university locations,
such as the bookstore, and all Aramark terminals.
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Door access request can
be made by sending an email to the Tiger Card Office
TCRD@trinity.edu. Requests are only accepted from
Registrar’s Office, Department Chairs, Professors, or other Administrative
staff.
We will need to know:
The person’s name needing to have access
Their ID number (which is their Datatel number, located on the front of
their id card)
Their
Prox number (which is the five digit number located on the back of
their ID card),
The Building name and/or Room numbers)
and
any access-time restrictions. Email
TCRD@trinity.edu with any special circumstances pertaining to the
access and/or hours.
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Tiger dollars are NOT refundable until
graduation or withdrawal from the university.
You can NOT get a cash advance from the value of your Tiger Bucks account,
however, once you graduate or leave the university you can request a
refund for the total Tiger Bucks balance by going to the Student Account
office in Northrup and filling out a request form.
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For Trinity University faculty & staff to
submit print projects electronically, you'll need to get a UserID &
password for the Paw Prints by Kinko's online Doc Store. Please email
fmc9956@fedexkinkos.com
and they will be happy to set up an account for you.
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TigerPAWS is a Web interface that allows you
to access information contained in the administrative database used by
Trinity University. The application system allows you to register for
classes, access your network directory/files, and much more.
TigerPAWS uses your campus Intranet
UserID and password for accessing this area of your student account.
In contrast...
Tiger Bucks is the
university's discretionary spending account. If you have never
signed up for access to this area you will need to click on the "Not
Registered? Click
here to sign up!" link, and enter your seven-digit student ID number [must include the
leading zero(s)]. You will then be sent an email
to the address you signed up with and a link to verify and confirm your online access
to your account.
Once online you can easily & securely view Meal Plan & Tigerbucks
balances, transaction history and much more!
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The station location names, when you
view your transaction history, is the way the system identifies them.
This can be confusing if you are not familiar with the locations and
their unique names. To help you identify exactly where your purchases
are taking place when you view your transaction history you can refer to
this list of the unique names and the locations that they refer to.
C3STORE16 WS4 = C3 Store in the Commons
COMMONS09 WS4 = Main Register #1 in the Commons
COMMONS10 WS4 = Main Register #2 in the Commons
COMMONSGrille13 WS4 = Grill Works in the Commons
COMMONSTague12 WS4 = Montague Deli in the Commons
FRESHENS11 WS4 = Freshens in the Common
HOMEZONE07 WS4 = Homezone Station at Mabee
JAVACITY08 WS4 = Java City in the Library
MABEE01 WS4 = Main Register #1 at Mabee
MABEE17 WS4 = Main Register #2 at Mabee
PASTAKITCHEN05 WS4 = Pasta Kitchen Station at Mabee
SKYLINE14 WS4 = Skyline Dining in the Commons
SMOKEHOUSE04 WS4 = Smoke House BBQ at Mabee
TCRD-ARAMICROS WS4 = Aramark Catering manager workstation (also
where deducts funds from student's account who donate to Residential
Hall catering activities)
TCRD-BASIS wksta = Tiger Card Office workstation
(this is usually where we add Tiger Bucks deposit via checks or from the
Visa Terminal)
TCRD-Jerry Ferguson = Tiger Card Office director,
(where he might make an occasional modification/correction to a
student's account)
TCRD-Oralia Carrillo = Tiger Card Office system administrator,
(usually the person who loads the semester meal plans and also makes
modifications/changes to student's account)
TIGERSDEN02 WS4 = Tiger's Den Pub at Coates
TORTILLA03 WS4 = Tortilla Station at Mabee
WRAPS06 WS4 = Wraps Station at Mabee
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The Tiger Card Office is interested in your opinions. What
are we doing right?
What are we doing wrong? What can be improved? Let us know what you think!
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