• COVID-19 Information

    Due to the COVID-19 pandemic, we ask that you please call ahead at x7409 or email us at itsupport@trinity.edu before visiting our library service desks to ensure staff availability.

Thrive in a Digital World

Information Technology Services (ITS) creates opportunities for student success by providing the technology solutions, systems, and services that enable Trinity University to achieve its mission. We support the physical and virtual infrastructure for campus business operations and provide services designed to empower Trinity students, faculty, and staff to thrive in a digital world.

 

Service Catalog

The ITS Service Catalog offers information for all campus technology services.

Browse the Catalog

 

ITS Staff

Meet the folks behind the servers and screens. We are here to help and support!

Meet the Staff

Get Help

 
Walk-Up Technical Help

Coates Library 1st Floor
M-F: 8 a.m. - 5 p.m.

Get Tech Support

Internet trouble? Lost password? Classroom tech woes?

When in doubt, give the ITS a shout!

ITS provides technical support to all Trinity University faculty, staff, and students by providing general information on common technical issues and excellent customer service.

 
Call Us
210-999-7409
or x7409 (on campus)

 
Visit Us
Coates Library
 1st Floor Support Desk

All Help and Support

Project Management

When tech support goes beyond service requests, ITS engages the community in a project request process. 

Projects:

Learn more on the ITS Service Catalog.

  • impact multiple departments;

  • impact the student experience;

  • and/or require IT governance.

Project Requests

Technology Resources

Training

ITS provides training and engagement opportunities throughout each year for Trinity students, faculty, and staff.

Explore Events

Policies

All persons using Trinity University equipment, connections, or software are bound by ITS rules and policies.

Review Policies

Data Standards

Data integrity standards are vital to a successful campus enterprise information system. Enterprise data is an institutional asset that should be carefully managed.

View Data Manual

Digital Transformation

Trinity’s digital transformation will reform and streamline the University’s core technical platforms to enhance the experience of Tigers past, present, and future.

Project Status

Meet the Staff


" "
Edward Torralva
Technical Support Analyst I
" "
Marina Walton
Instructional Designer

Office of the CIO

" "
Leticia Argueta
Coordinator, Office of the CIO
" "
Wesley Gordon
Director It Process Improvement & Portfolio Management
headshot of Leigh Hill_2022
Leigh Hill
Assistant Project Manager
headshot of Connie Lewis_2022
Connie Lewis
Technology Procurement/Asset Management Specialist
Headshot of Ben Lim
Ben Lim, M.B.A.
Interim Chief Information Officer
Headshot of Kelly Rodriguez
Kelly Rodriguez
Business Operations & Financial Manager
" "
Brenda Vickery
Administrative Support Specialist II

Client Experience

" "
Hector Araujo
AV Technical Support Analyst II
" "
Gabe Botello
Technical Support Engineer
headshot of Omar Cadena_2022
Omar Cadena
Technical Support Analyst II
headshot of Arturo De Los Santos_2022
Arturo De Los Santos
Senior Director for Strategy and Partnerships
headshot of Luis Forestier_2022
Luis Forestier
Manager, Technical Support & Client Services
" "
Eric Gonzalez
Technical Support Analyst I
headshot of Kevin Hearn_2022
Kevin Hearn
Instructional Designer
headshot of Cornelia Laing_2022
Cornelia Laing
Technical Support Analyst II
Headshot of Robert Miller
Robert Miller
Technical Support Engineer
" "
Martha Moreno
Training and Outreach Specialist
Headshot of Neal Pape
Neal Pape
Academic and Research Technologist
" "
James Santagato
Technical Support Analyst I
" "
Abby Suneson
Technical Support Engineer
Alfred Tapia
Alfred Tapia
Technical Support Analyst 2
" "
Pat Ullmann
Technical Support Analyst I

Core Infrastructure

" "
Douglas Cooper
Senior Systems Administrator
" "
Eric Estrada
Telecommunication Technician
headshot of David Kingston_2022
David Kingston
Identity & Access Management Engineer
Headshot of Madeline Kotara
Madeline Kotara
Client Systems Administrator
Headshot of Jared Pack
Jared Pack
Senior Systems Administrator
Headshot of Gerno Reinard
Gerno Reinard
Manager for Infrastructure
" "
Kevin Samp
Telecommunication Technician

Enterprise Applications

" "
Mekalah Anderson
Enterprise Systems Analyst
" "
David Collier
Enterprise Senior Systems Analyst
Headshot for Ender Ergun
Ender Ergun
Manager for Applications
" "
Owen Kaltenbacher
Enterprise Systems Engineer
Colin Ryder
Colin Ryder
Enterprise Senior Systems Analyst
" "
Laura Trevino
Enterprise Senior Systems Analyst