Thrive in a Digital World

Information Technology Services (ITS) creates opportunities for student success by providing the technology solutions, systems, and services that enable Trinity University to achieve its mission. We support the physical and virtual infrastructure for campus business operations and provide services designed to empower Trinity students, faculty, and staff to thrive in a digital world.


Service Catalog

The ITS Service Catalog offers information for all campus technology services.

Browse the Catalog


ITS Staff

Meet the folks behind the servers and screens. We are here to help and support!

Meet the Staff

Get Help

Walk-Up Technical Help

Coates Library 1st Floor
M-F: 8 a.m. - 5 p.m.

Get Tech Support

Internet trouble? Lost password? Classroom tech woes?

When in doubt, give the ITS a shout!

ITS provides technical support to all Trinity University faculty, staff, and students by providing general information on common technical issues and excellent customer service.

Call Us
or x7409 (on campus)

Visit Us
Coates Library
 1st Floor Support Desk

All Help and Support

Project Management

When tech support goes beyond service requests, ITS engages the community in a project request process. 


Learn more on the ITS Service Catalog.

  • impact multiple departments;

  • impact the student experience;

  • and/or require IT governance.

Project Requests

Technology Resources


ITS provides training and engagement opportunities throughout each year for Trinity students, faculty, and staff.

Explore Events


All persons using Trinity University equipment, connections, or software are bound by ITS rules and policies.

Review Policies

Data Standards

Data integrity standards are vital to a successful campus enterprise information system. Enterprise data is an institutional asset that should be carefully managed.

View Data Manual

Digital Transformation

Trinity’s digital transformation will reform and streamline the University’s core technical platforms to enhance the experience of Tigers past, present, and future.

Project Status

Meet the Staff

Office of the CIO

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Letty Argueta
Coordinator, Office of the CIO
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Wesley Gordon
Director ITS Process Improvement & Portfolio Management
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Leigh Hill
Assistant Project Manager
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Connie Lewis
Technology Procurement/Asset Management Specialist
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Ben Lim, M.B.A.
Interim Chief Information Officer
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Kelly Rodriguez
Business Operations & Financial Manager
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Brenda Vickery
Administrative Support Specialist II

Client Experience

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Hector Araujo
AV Technical Support Analyst II
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Gabe Botello
Technical Support Engineer
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Caleb Davis
Technical Support Analyst I
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Arturo De Los Santos
Senior Director for Strategy and Partnerships
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Eric Estrada
Telecommunication Technician
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Luis Forestier
Manager, Technical Support & Client Services
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Eric Gonzalez
Technical Support Analyst I
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Kevin Hearn
Instructional Designer
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Connie Laing
Technical Support Analyst II
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Shaun Mallette
Technical Support Analyst II
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Robert Miller
Technical Support Engineer
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Martha Moreno
IT Business Relationship Specialist
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Neal Pape
Academic and Research Technologist
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Kevin Samp
Technical Support Analyst I
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James Santagato
Technical Support Analyst I
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Abby Suneson
Technology Support Engineer
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Nate Suneson
Technical Support Analyst II
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Pat Ullmann
Technical Support Analyst I
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Marina Walton
Instructional Designer

Core Infrastructure

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Douglas Cooper
Senior Systems Administrator
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Gerardo Guzman
Systems Administrator
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David Kingston
Identity Access Management Engineer
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Madeline Kotara
IT Systems Administrator
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Jared Pack
Senior Systems Administrator
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Gerno Reinard
Manager for Infrastructure

Enterprise Applications

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Ender Ergun
Manager for Applications
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Owen Kaltenbacher
Enterprise Systems Engineer
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Mekalah Rodriguez
Enterprise Systems Analyst
Colin Ryder
Colin Ryder
Enterprise Senior Systems Analyst
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Laura Tapia
Enterprise Senior Systems Analyst