• COVID-19 Information

    Due to the COVID-19 pandemic, we ask that you please call ahead at x7409 or email us at helpdesk@trinity.edu before visiting our library service desks to ensure staff availability.

Thrive in a Digital World

Information Technology Services (ITS) creates opportunities for student success by providing the technology solutions, systems, and services that enable Trinity University to achieve its mission. We support the physical and virtual infrastructure for campus business operations and provide services designed to empower Trinity students, faculty, and staff to thrive in a digital world.

 

Service Catalog

The ITS Service Catalog offers information for all campus technology services.

Browse the Catalog

 

ITS Staff

Meet the folks behind the servers and screens. We are here to help and support!

Meet the Staff

Get Help

 
Walk-Up Technical Help

Coates Library 101
M-F: 8 a.m. - 5 p.m.

 
Support Desk 
Coates Library 3rd floor

Summer Hours
M-F: 8 a.m. - 5 p.m.

Spring/Fall Hours
M-Th: 8 a.m. - 9 p.m.
F: 8 a.m. - 6 p.m.

Get Tech Support

Internet trouble? Lost password? Classroom tech woes?

When in doubt, give the Help Desk a shout!

The ITS Help Desk provides technical support to all Trinity University faculty, staff, and students by providing general information on common technical issues and excellent customer service.

 
Email Us
helpdesk@trinity.edu

 
Call Us
210-999-7409
or x7409 (on campus)

 
Visit Us
Coates Library
 3rd Floor Support Desk

All Help and Support

Project Management

When tech support goes beyond service requests, ITS engages the community in a project request process. 

Projects:

Learn more on the ITS Service Catalog.

  • impact multiple departments;

  • impact the student experience;

  • and/or require IT governance.

Project Requests

Technology Resources

Training

ITS provides training and engagement opportunities throughout each year for Trinity students, faculty, and staff.

Explore Events

Policies

All persons using Trinity University equipment, connections, or software are bound by ITS rules and policies.

Review Policies

Data Standards

Data integrity standards are vital to a successful campus enterprise information system. Enterprise data is an institutional asset that should be carefully managed.

View Data Manual

Digital Transformation

Trinity’s digital transformation will reform and streamline the University’s core technical platforms to enhance the experience of Tigers past, present, and future.

Project Status

Meet the Staff


IT Support

" "
Diana Amaya
Operations Support Assistant
Headshot of Hector Gomez
Hector Gomez
AV IT Systems Technician
" "
John Gonzalez
Technology Procurement Assistant
" "
Eric Gonzalez
Technical Support Analyst
" "
Jonathan Hill
Media Production Specialist
Headshot of Madeline Kotara
Madeline Kotara
AV IT Systems Technician
Headshot of Robert Miller
Robert Miller
Manager for Classrooms
David Perales
David Perales
Senior Director for Operations
" "
Yolanda Rodriguez
Help Desk Analyst ITS
Headshot of David Salinas
David Salinas
Technology & User Support Administrator
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Daniel Sanchez
Technical Support Analyst
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James Santagato
Technical Support Analyst
Alfred Tapia
Alfred Tapia
Audio Visual Systems Engineer
" "
Pat Ullmann
Digital Support Manager

Enterprise Applications

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Mekalah Anderson
Programmer Analyst
" "
David Collier
Business Intelligence Programmer Analyst
Headshot for Ender Ergun
Ender Ergun
Manager for Applications
" "
Owen Kaltenbacher
Systems & Database Administrator
Headshot of Laura Matthews
Laura Matthews
Senior Programmer Analyst
Colin Ryder
Colin Ryder
Senior Programmer Analyst

Office of the CIO

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Leticia Argueta
Coordinator, Office of the CIO
Headshot of Kelly Rodriguez
Kelly Rodriguez
Business Affairs Coordinator
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Brenda Vickery
IT Administrative Support Specialist

Strategy & Partnerships

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Melissa Baker
Project Manager
Arturo de los Santos
Arturo De Los Santos
Senior Director for Strategy and Partnerships
Headshot of Stephen Perez
Stephen Perez
Security Administrator
Headshot of Richard Rios
Richard Rios
Security Analyst

Core Infrastructure

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Gabe Botello
Systems Administrator
" "
Douglas Cooper
Senior Systems Administrator
" "
Eric Estrada
Telecommunication Technician
" "
Gerardo Guzman
Senior Systems Administrator
Joe Hatch
Joe Hatch
Systems Administrator
Headshot of Jared Pack
Jared Pack
Senior Systems Administrator
Headshot of Gerno Reinard
Gerno Reinard
Manager for Infrastructure
" "
Kevin Samp
Telecommunication Technician

Research Technology

Headshot of Neal Pape
Neal Pape
Technology Architect and Director for Research Services