Submit a Report about a Fellow Student


Non-Emergency Anonymous Reports When filling out a report form, please be sure to include information that is as complete, accurate, and specific as possible.

Please note that the anonymity of these forms limits response options for staff. You can also consider directly contacting the Office of the Dean of Students to express your concerns or report certain behaviors.

Emergency and Police Reports
 

  TUPD Emergency Line: 210-999-7000

 

  Counseling Services Emergency Line: 210-999-7411

 

  Anonymous Campus Whistleblower Report Line:
866-943-5787

 

File a TUPD Report

 

 

COVID Violation Report

Report alleged violations of policy related to the COVID-19 pandemic.

 

Student Conduct Report

Report alleged violations of Trinity University’s Student Code of Conduct or other policies.

 

Student of Concern Report

Report concerning behaviors, words, or actions you have observed that may pose a risk of self-harm or danger.

 

Title IX/Sexual Misconduct Report

Report alleged violations to Trinity University’s Sexual Misconduct Policy and/or Anti-Harassment Policy.


File a Complaint about an Employee or the University

Students are permitted and invited to submit formal complaints to help improve Trinity University.

  Eligible for Formal Complaint

  • Complaints specific to the individual circumstances of a student or to a specific incident
  • Belief that a University decision, act, or condition affecting a student is illegal or unjust, or creates unnecessary hardship
  • Belief that University processes and personnel in place have failed to fairly assess and address a student’s issues

  Not Eligible for Formal Complaint

  • Broad complaints about areas such as parking, dining, the residency requirement, cost of attendance, and academic rigor
  • Editorials
  • Social media posts
  • Complaints to the media
  • Student government resolutions and agenda items
  • Protests and rallies
  • Any posters/banners/or fliers


Complaint Submission Requirements

In order for a complaint to be filed as a formal complaint, it must meet certain criteria.

  • For formal review, complaints must be submitted directly by the aggrieved party.
  • Generally, complaints shall be submitted in writing.
  • Because students may seek assistance and guidance through face-to-face meetings with employees, such complaints will be considered official. The person receiving the complaint will generate a written record of the complaint.
  • While parents, teachers, friends, and off-campus professionals and advisors may notify University officials of concerns, such concerns are not official complaints until levied by the affected student. An employee may reach out to a student to explain the process for a formal complaint.

Complaints and Appeal Processes

Concerns and appeals covered by policies and their associated appeal processes will be logged by the appropriate staff and faculty. Such appeals will be considered part of the general nature of conducting business rather than as complaints. Examples include, but are not limited to:

  • Scholarships and financial aid
  • Title IX and harassment
  • Grade appeals
  • Honor Code and subsequent appeals
  • Student Conduct and subsequent appeals
  • Traffic and parking appeals

Generally, a complaint about a policy and its appeal process will not result in the reconsideration of a specific prior decision; that is, a complaint is not a route to a second appeal. For example, a complaint about an Honor Council decision will not re-open the case nor serve as an appeal.



Contact List for Complaints

Most complaints can be best addressed through various campus departments. However, when a student has a more general complaint, a series of complaints, or has a complaint that is particularly sensitive or private, the student may report the complaint directly to the Dean of Students.

Complaints are then generally referred to the Vice President (or a designee) of the appropriate area for resolution. Vice Presidents are the final decision-makers on all complaints.



Complaint Documentation

The person who initially receives the complaint will document the complaint and the referral. Then, the receiving department will maintain records of the resolution and inform the referring person of final resolution. All divisions of the University and many departments (as designated by the Vice Presidents) will maintain complaint logs that include the following information:

  • Date
  • Complainant
  • Description of the complaint
  • Intake person
  • Referral information (person and department)
  • Complaint disposition (open, pending, closed, referred to another area)
  • Final resolution

Documentation Records

A summary document of all complaint logs will be prepared annually by the Dean of Students and maintained in the Office of the Dean of Students. The confidential reports and logs will be maintained for ten years.



Accreditation Noncompliance Complaints

Allegations regarding noncompliance with accreditation standards, policies, and procedures may be made to the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) at 1866 Southern Lane, Decatur, GA 30033-4097. You can read the Commission's complaint policies and procedures and find its complaint form on the Commission website.



Title IX Complaints

Individuals who wish to file a claim regarding Title IX with the U.S. Department of Education's Office of Civil Rights must do so within 180 days of the incident based on the time limits for adjudication set by that agency. For more information, please consult Trinity’s HR website.