SUBMIT A WORK REQUEST
The best way to inform Facilities Services of maintenance and building issues is through Asset Essentials.
Once you log on, you can submit new requests and track the status of ongoing ones.
Existing users - Your username is your Tmail address (short version). Use the "Forgot your password?" link if you need to reset your password.
New users - Select 'Sign Up as New User' on the login screen. Create a personalized password you will remember.
Login Issues: Send an email to assetessentialshelp@brightlysoftware.com
In your request, be sure to include:
- Your full name
- Your email address
- The location of the problem
- A description of the problem
Examples of Services
Facilities Services offers a wide variety of services to students, faculty, staff, and guests. For a full listing of commonly offered services, please check out Asset Essentials or contact Facilities Services.
Air conditioning and heating maintenance and repair
Appliance and elevator maintenance and repair
Building and facilities maintenance
Custodial and housekeeping services
Delivery and package pick-up services
Electrical maintenance and repair
Key control and locking system maintenance and repair
Landscaping and grounds maintenance
Pest control
Recycling and waste disposal
Additional services beyond those frequently offered may be provided at the discretion of the director of Facilities Services.
Furniture and Equipment Relocation
To relocate, move, or remove existing equipment, furniture, and other University assets, please first fill out an Equipment Transaction Form (PDF). Then, send or fax (210-999-8090) the completed form to the Inventory Coordinator at the Business Office, who will contact Facilities Services for you.
Severe and Emergency Work Orders
During business workdays, please call 210-999-8413.
After business workdays and weekends, please call TUPD at 210-999-7070.
Examples of Severe or Emergency Situations
Burst pipes
Flooding
Fire (call 911)
Malfunctioning door locks
Event-Related Requests
To schedule and request resources for a campus event, you must use the T-Space website, not Asset Essentials.
In the listed items or comment box on the online T-Space request form, be sure to include information about requirements concerning:
- Custodial services
- Air conditioning/heating (especially if you are expecting the space to be at capacity)
- Special electrical needs
- Tables and chairs
- Waste and recycling receptacles
Please be sure to include specific set-up instructions and diagrams, when appropriate. The T-Space scheduler will confirm the requested resources and services on your behalf once the event is confirmed.
Revisions to Events
Please contact the T-Space scheduler listed on your event confirmation for changes to your requested resources. It is very important to reference your T-Space Reservation number (example: 1869-TRINITY) along with your changes.
Questions or Concerns?
If you have unresolved issues or would like to submit special requests, please contact Facilities Services directly with a phone call or an email.