The best way to inform Facilities Services of maintenance and building issues is through Asset Essentials.

Once you log on, you can submit new requests and track the status of ongoing ones. 

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    Existing users - Your username is your Tmail address (short version). Use the "Forgot your password?" link if you need to reset your password.  
    New users - Select 'Sign Up as New User' on the login screen. Create a personalized password you will remember.  
    Login Issues: Send an email to

    Asset Essentials

    In your request, be sure to include:

    • Your full name
    • Your email address
    • The location of the problem
    • A description of the problem

    Examples of Services

    Facilities Services offers a wide variety of services to students, faculty, staff, and guests. For a full listing of commonly offered services, please check out Asset Essentials or contact Facilities Services.

       Air conditioning and heating maintenance and repair

       Appliance and elevator maintenance and repair

       Building and facilities maintenance

       Custodial and housekeeping services

       Delivery and package pick-up services

       Electrical maintenance and repair

       Key control and locking system maintenance and repair

       Landscaping and grounds maintenance

       Pest control

       Recycling and waste disposal

    Additional services beyond those frequently offered may be provided at the discretion of the director of Facilities Services.

    Furniture and Equipment Relocation

    To relocate, move, or remove existing equipment, furniture, and other University assets, please first fill out an Equipment Transaction Form (PDF). Then, send or fax (210-999-8090) the completed form to the Inventory Coordinator at the Business Office, who will contact Facilities Services for you.

      Severe and Emergency Work Orders

    During business workdays, please call 210-999-8413.

    After business workdays and weekends, please call TUPD at 210-999-7070.

    Examples of Severe or Emergency Situations

       Burst pipes


       Fire (call 911)

       Malfunctioning door locks

    Event-Related Requests

    To schedule and request resources for a campus event, you must use the T-Space website, not Asset Essentials.

    In the listed items or comment box on the online T-Space request form, be sure to include information about requirements concerning:

    • Custodial services
    • Air conditioning/heating (especially if you are expecting the space to be at capacity)
    • Special electrical needs
    • Tables and chairs
    • Waste and recycling receptacles

    Please be sure to include specific set-up instructions and diagrams, when appropriate. The T-Space scheduler will confirm the requested resources and services on your behalf once the event is confirmed.

    Revisions to Events

    Please contact the T-Space scheduler listed on your event confirmation for changes to your requested resources. It is very important to reference your T-Space Reservation number (example: 1869-TRINITY) along with your changes.

      Questions or Concerns?

    If you have unresolved issues or would like to submit special requests, please contact Facilities Services directly with a phone call or an email.