Counseling at Counseling Services
Who can use: Enrolled Trinity students
Cost: No charge
Confidentiality: This is a confidential service
Session Limit: No limit
Confidentiality
Counseling services are confidential in accordance to the ethical code of each counselor’s counseling profession as well as Texas legal statutes.
Informed consent policies
What to expect
A student and counselor collaborate one-on-one in an atmosphere of confidentiality and empathy to address the student’s mental health challenge, interpersonal frustration, situational difficulty, or opportunity for personal growth. Or a combination of challenges.
- Prior to the first meeting with a counselor, the student will read about confidentiality and its limits, provide information that will help counseling get off to a fast start, and consent to receive counseling after any questions have been answered.
- The counselor will ask questions to help the student describe the challenges that brought the student to a counselor and help the student clarify what they are working toward together collaboratively.
- The student can expect the counselor to be caring, compassionate, and highly competent.
The counselor will expect the client to engage as an equal partner in the collaboration and, when indicated, execute the between-session action plan they developed together.
The vast majority of clients meet with a counselor for two-to-eight sessions, typically every two-to-three weeks or as needed. There is no limit to the number of sessions, however.
In-the-moment counseling is available 24/7/365 to all students wherever they are located.
To talk to a counselor, call 1-866-349-5575 or text ‘Hello’ to 61295.
Counseling via TigerCare Live
Trinity has partnered with Academic Live Care to create TigerCare Live by ALC. This partnership augments our in-person services. Telehealth counseling is free, confidential, and available to all students. TigerCare Live by ALC is a great option for students who are uncomfortable being seen utilizing counseling on campus and for students who desire:
- Evening or weekend appointments.
- Ongoing weekly appointments.
- Appointments year-round or during winter and summer breaks.
- Appointments during a student’s temporary withdrawal.
- A therapist from the student’s cultural or ethnic background.
- A therapist who speaks the student’s first language if not English.
- A therapist who can provide services while the student is abroad.
- A therapist who offers a specific treatment approach.
Who can use: Enrolled Trinity students
Cost: No charge
Confidentiality: This is a confidential service
Session Limit: No limit
What to expect
A student and counselor collaborate one-on-one in an atmosphere of confidentiality and empathy to address the student’s mental health challenge, interpersonal frustration, situational difficulty, or opportunity for personal growth. Or a combination of challenges.
A student will work with either a Counseling Services therapist or a telehealth therapist, but not both simultaneously. If a Trinity-specific matter arises while working with a telehealth therapist, however, the student may see a Counselor Services therapist for Trinity-focused assistance. If a student needs an on-campus location other than their residence hall room for their telehealth counseling appointment, a private room is available.
A Trinity University student can schedule their first appointment a telehealth therapist by:
- Accessing the ‘Therapy’ link on the TigerCare Live website
- Following the Telehealth User Guide on the TigerCare Live website. The student will need the Service Key and Coupon Code contained in the User Guide when registering for telehealth therapy.
In-the-moment counseling is available 24/7/365 to all students wherever they are located.
To talk to a counselor, call 1-866-349-5575 or text ‘Hello’ to 61295.
Benefits
Counseling allows individuals to explore their feelings, beliefs, and behaviors, work through challenging or influential memories, identify aspects of their lives that they would like to change, better understand themselves and others, set personal goals, and work toward desired change.
Common Concerns
During the first session, the counselor will seek to understand the concerns that motivated the student to seek counseling. Common concerns include:
- Depression
- Anxiety
- Panic Attacks
- Mood instability
- Interpersonal conflict
- Adjusting to college
- Identity clarification
- Self-esteem
- Stress
- Trauma
- Substance Use